l The First State Bank - Online Banking Frequently Asked Questions (FAQ)

Online Banking Frequently Asked Questions

  1. What if I can't remember my password?
  2. What is the mobile the mobile banking URL?
  3. I'm locked out what do I do?
  4. How do I change my password?
  5. How do I check my balance history?
  6. How do I add a payee to bill pay?
  7. Does this cost me anything?
  8. How does online banking work?
  9. How do I signup for online banking?
  10. How do I sign up for mobile banking?
  11. How are recurring transfers setup?
  12. How do I change my email address?
  13. Why are passwords cAsE sEnSiTiVe?
  14. Can I receive e-statements or can I get them in online banking?
  15. Can I nickname my accounts so I can tell them apart more easily?
  16. Nothing happens when I click the 'Check Reorder' link.
  17. Bill pay is slow or doesn’t display correctly.
  18. I tried an instant transfer and received an error message.
  19. I checked my balance at 3:30am and the running balance in the transaction register is not correct.
  20. How do I select multiple messages to delete?
  21. I would like to find a certain transaction/check number/payee/amount.
  22. I only see one of my accounts on bill payment. How do I get my other one(s) listed?
  23. I keyed in a transfer a week ago, and it never hit my account. What happened?
  24. I need to change the account/amount/date on a recurring transfer. How do I do that?
  25. Can I change my username?
  26. How do I print my transactions?
  27. How do I export transactions to Quickbooks or Quicken?
  28. How do I add an account to online banking?
  29. Is online banking secure?
  30. What browsers are supported?
  31. What settings are recommended for internet cookies?
  32. What about for my iPad/iPhone?
  33. What are the recommended browser-specific settings?
  34. What hardware and software will I need to use the Document Services on the website?

  1. What if I can't remember my password?                                                                     Return to Top

    You can reset your password online by using the Forgot Password function. Click the 'Forgot Password' box on the login screen and follow the instructions.

    Here is a video that shows the password reset process. (Video may take a few minutes to load. Sound should be turned on.)

  2. What is the mobile banking URL?                                                                                Return to Top

    You must sign up for mobile banking from within online banking. To sign up for mobile banking, simply sign into Online Banking and choose Mobile under the Preferences menu. Please don't forget to set up a mobile authorization code too. A mobile authorization code is needed to perform mobile transactions.
    The mobile login URL is https://secure.onlineaccess1.com/FirstStateBankMobile/Default.aspx

  3. I'm locked out what do I do?                                                                                          Return to Top

    You are automatically unlocked after 3 hours. If you need immediate assistance please call us at 1-800-482-7640.

  4. How do I change my password?                                                                                   Return to Top

    Sign into online banking. Choose Security from the Preferences menu.

  5. How do I check my balance history?                                                                           Return to Top

    Login to online banking and double click the account. You can view up to two years of history in online banking.

  6. How do I add a payee to bill pay?                                                                                 Return to Top

    Click the bill pay link in online banking. Click the payee link.

    Payees can be added by selecting them from our payee list or you can fill in the payee name and address.

  7. Does this cost me anything?                                                                                        Return to Top

    The online banking service is free. However some features, like a stop payment or wire request, do have a fee. Our fee schedule is available online.

  8. How does online banking work?                                                                                 Return to Top

    After you complete the online banking enrollment form, you will receive an email with your username and temporary password.

  9. How do I signup for online banking?                                                                          Return to Top

    Complete the online banking enrollment form and fax, email or bring it in to any branch.

  10. How do I sign up for mobile banking?                                                                         Return to Top

    Login to online banking and select 'Mobile' in the Preferences menu. Please follow the on screen instructions. We have a separate mobile friendly login page

  11. How are recurring transfers setup?                                                                          Return to Top

    • If you would like to set up a recurring transfer through online, you would follow the same process as a one-time transfer except you will change the option under Enter Payment Frequency to Recurring
    		Transfer
    • Choose Frequency
    • Determine Recur By (Days of the Week or Calendar Days)
    • Select either Initiate the transfer every month (or week, depending on frequency chosen) or Initiate the transfer every __ month(s) (key in number of months/weeks).
    • Choose one of the three End Date options.

    Recurring Transfers

















































  12. How do I change my email address?                                                                          Return to Top

    Step 1: Sign in to online banking, select 'Address Change' and enter your new information.
    Step 2: Choose 'User' to change your email address for your online user.

  13. Why are passwords cAsE sEnSiTiVe?                                                                       Return to Top

    The First State Bank takes security very seriously. The more complex your password is, the harder it is to guess or use a password cracking tool.

    Case sensitivity along with a number help protect your account.

  14. Can I receive e-statements or can I get them in online banking?                            Return to Top

    Not only can you access e-statements for free, but you can view your check images as well as previous bank statements and print for your records whenever you want.

    Or you can save your paper and just view online at any time with the comfort in knowing that it's the easy, secure way to see your statements.

    If you wish to save your e-statements in pdf format, use this free pdf printer.

    Click on and the print dialog will pop up. Choose the PDF4Free printer and click "print."

  15. Can I nickname my accounts so I can tell them apart more easily?                           Return to Top

    YES! Login to online banking and select 'Account' and enter a display name.

    Online Banking Display Name

  16. Nothing happens when I click the 'Check Reorder' link.                                          Return to Top

    You have pop-ups turned off. If using Internet Explorer please go to Tools>Pop-up Blocker>Pop Up Blocker Settings>Add https://secure.onlineaccess1.com

  17. Bill pay is slow or doesn't display correctly.                                                              Return to Top

    If you are using Internet Explorer please go to Tools>Internet Options>Privacy Tab.

    Click the 'Sites' button and enter https://secure.onlineaccess1.com

  18. I tried an instant transfer and received an error message.                           Return to Top

    The First State Bank performs routine maintenance Sunday nights from 8pm to 8:10pm and from 11:45pm-4:00am; Instant transfers are not available during this time.

    We also perform system maintenance Tuesdays, Thursdays and Saturdays from 6:50am-7am, and Sundays from 8pm-8:10pm.

  19. I checked my balance and the running balance in the transaction register is not correct.

    Transaction information is updated daily at 3:30am and you may see incorrect running balances during this time frame, but your current and available balance information is always correct.

  20. How do I select multiple messages to delete?                           Return to Top

    Press the control (CTRL) key and select messages you wish to delete.

  21. I would like to find a certain transaction/check number/payee/amount.                           Return to Top

    • You can search for specific information within the history presented by choosing the Search option.

     

    • There are multiple Search Options from which to choose.

    Find Transaction

    • Click Display; Choose either Display Results or Export to File.

     

    Find Transaction

    • Click the Submit button




































  22. I only see one of my accounts on bill payment. How do I get my other one(s) listed?<
    Click on Preferences/Bill Payment. Select the account(s) you wish to add, and click Submit.
  23. I keyed in a transfer a week ago, and it never hit my account. What happened?
    Check the Online Activity menu. If the item’s status is Drafted it was not processed.
  24. I need to change the account/amount/date on a recurring transfer. How do I do that?

    Recurring transfers cannot be changed. Cancel the entire series of recurring transfers and set up a new recurring transfer.

  25. Can I change my username?

    Yes. You can choose any username you desire by calling a customer service representative at 1-800-482-7640.

  26. How do I print transactions?

    1) Sign into Online Banking

    2) Double click the account

    3) Search for specific information within the history presented by choosing the Search option. Choose Range of Dates.

    4) Enter the dates you wish to print. Click the Submit button.

    5) Click the print icon

    Find Transaction

  27. How do I export transactions to Quickbooks or Quicken?

    1) On the left side menu, click History

    2) Select the account from the Account: drop down menu. In the example below the account ends in 5808.

    3) Click the Display button.  Choose Export to File. 

    Export Transactions

    4) Choose the format type (xls, csv, Microsoft OFX, Quicken or QuickBooks

    Export Transactions

    5) Save the file. 

    6) Load the transactions according to your financial software. 

  28. How do I add an account to online banking?

    Please send a secure online message to Customer Service asking for the account to be added.

    You can also call a customer service representative at 1-800-482-7640.

  29. Is online banking secure?

    There are a number of ways to keep your account secure.

    -Setup a phishing phrase by going to Security and click the 'Phishing Phrase' tab. The phishing phrase will display on the login screen to reassure you that you are logging into The First State Bank's online banking website.

    -Set account alerts to be notified when balance information is above or below a specified amount.

    -Always sign off after an online banking session to protect the security of your information.

    -Have a strong password that includes letters, numbers, and special characters (!@#$%^&*).

  30. What browsers are supported?

    We support the Current Version* of Internet Explorer, Mozilla Firefox, Google Chrome, and Safari.

    *By "Current Version", we mean a version of the software that is currently being supported by its publisher. For Windows XP, the current version of Internet Explorer is IE 8. For Windows Vista, the current version of Internet Explorer is IE 9. For Windows 7, the current version of Internet Explorer is IE 10.

  31. What settings are recommended for internet cookies?

    Websites store cookies on your computer. These assist the website in remembering your settings and loading more efficiently.

    Click HERE here to view a document that will assist you in choosing the settings in your internet browser that will lead to a better online banking experience.

  32. What about for my iPad/iPhone?

    If you are experiencing issues logging onto online banking using your iPad/iPhone, your settings may be incorrect.

    Click HERE to view a document that will show you how to choose the correct settings.

  33. What are the recommended browser-specific settings?

    Depending on the browser you are using, there are certain settings that should be changed in order to enhance your online banking experience.

    Click below on the name of the browser that you are using in order to download instructions on making important changes to yor browser's settings.

    CHROME                                       FIREFOX


    INTERNET EXPLORER                  SAFARI