Online Banking Frequently Asked Questions

  1. What if I can't remember my password?
  2. What is the mobile the mobile banking URL?
  3. I'm locked out what do I do?
  4. How do I change my password?
  5. How do I check my balance history?
  6. How do I add a payee to bill pay?
  7. Does this cost me anything?
  8. How does online banking work?
  9. How do I signup for online banking?
  10. How do I sign up for mobile banking?
  11. How are recurring transfers setup?
  12. How do I change my email address?
  13. Why are passwords cAsE sEnSiTiVe?
  14. Can I receive e-statements or can I get them in online banking?
  15. Can I nickname my accounts so I can tell them apart more easily?
  16. Nothing happens when I click the 'Check Reorder' link.
  17. Bill pay is slow or doesn’t display correctly.
  18. I tried an instant transfer and received an error message.
  19. I checked my balance at 3:30am and the running balance in the transaction register is not correct.
  20. How do I select multiple messages to delete?
  21. I would like to find a certain transaction/check number/payee/amount.
  22. I only see one of my accounts on bill payment. How do I get my other one(s) listed?
  23. I keyed in a transfer a week ago, and it never hit my account. What happened?
  24. I need to change the account/amount/date on a recurring transfer. How do I do that?
  25. Can I change my username?
  26. How do I print my transactions?
  27. How do I export transactions to Quickbooks or Quicken?
  28. How do I add an account to online banking?
  29. Is online banking secure?

  1. What if I can't remember my password?

    You can reset your password online by using the Forgot Password function. Click the 'Forgot Password' box on the login screen and follow the instructions.

    Here is a video that shows the password reset process. (Video may take a few minutes to load. Sound should be turned on.)

  2. What is the mobile banking URL?

    You must sign up for mobile banking from within online banking. To sign up for mobile banking, simply sign into Online Banking and choose Mobile under the Preferences menu. Please don't forget to set up a mobile authorization code too. A mobile authorization code is needed to perform mobile transactions.
    The mobile login URL is https://secure.onlineaccess1.com/FirstStateBankMobile/Default.aspx

  3. I'm locked out what do I do?

    You are automatically unlocked after 3 hours. If you need immediate assistance please call us at 1-800-482-7640.

  4. How do I change my password?

    Sign into online banking. Choose Security from the Preferences menu.

  5. How do I check my balance history?

    Login to online banking and double click the account. You can view up to two years of history in online banking.

  6. How do I add a payee to bill pay?

    Click the bill pay link in online banking. Click the payee link.

    Payees can be added by selecting them from our payee list or you can fill in the payee name and address.

  7. Does this cost me anything?

    The online banking service is free. However some features, like a stop payment or wire request, do have a fee. Our fee schedule is available online.

  8. How does online banking work?

    After you complete the online banking enrollment form, you will receive an email with your username and temporary password.

  9. How do I signup for online banking?

    Complete the online banking enrollment form and fax, email or bring it in to any branch. 

  10. How do I sign up for mobile banking?

    Login to online banking and select 'Mobile' in the Preferences menu. Please follow the on screen instructions. We have a separate mobile friendly login page

  11. How are recurring transfers setup?

    • If you would like to set up a recurring transfer through online, you would follow the same process as a one-time transfer except you will change the option under Enter Payment Frequency to Recurring
    		 Transfer
    • Choose Frequency
    • Determine Recur By (Days of the Week or Calendar Days)
    • Select either Initiate the transfer every month (or week, depending on frequency chosen) or Initiate the transfer every __ month(s) (key in number of months/weeks).
    • Choose one of the three End Date options.

    Recurring Transfers

  12. How do I change my email address?

    Step 1: Sign in to online banking, select 'Address Change' and enter your new information.
    Step 2: Choose 'User' to change your email address for your online user.

  13. Why are passwords cAsE sEnSiTiVe?

    The First State Bank takes security very seriously. The more complex your password is, the harder it is to guess or use a password cracking tool.

    Case sensitivity along with a number help protect your account.

  14. Can I receive e-statements or can I get them in online banking?

    The First State Bank Online Banking does not have online statements at this time. We will be adding this feature in the future.

    Estatements are emails with your password-protected statement attached. You can sign up for estatements by logging into online banking and sending a secure message to customer service. Please include your preferred email and a password that you will use to open your monthly estatement.

    Alternatively, you can fill out an estatement enrollment form.

  15. Can I nickname my accounts so I can tell them apart more easily?

    YES! Login to online banking and select 'Account' and enter a display name.

    Online Banking Display Name

  16. Nothing happens when I click the 'Check Reorder' link.

    You have pop-ups turned off. If using Internet Explorer please go to Tools>Pop-up Blocker>Pop Up Blocker Settings>Add https://secure.onlineaccess1.com

  17. Bill pay is slow or doesn't display correctly.

    If you are using Internet Explorer please go to Tools>Internet Options>Privacy Tab.

    Click the 'Sites' button and enter https://secure.onlineaccess1.com

  18. I tried an instant transfer and received an error message.

    The First State Bank performs routine maintenance Sunday nights from 8pm to 8:10pm and from 11:45pm-4:00am; Instant transfers are not available during this time.

    We also perform system maintenance Tuesdays, Thursdays and Saturdays from 6:50am-7am, and Sundays from 8pm-8:10pm.

  19. I checked my balance and the running balance in the transaction register is not correct.

    Transaction information is updated daily at 3:30am and you may see incorrect running balances during this time frame, but your current and available balance information is always correct.

  20. How do I select multiple messages to delete?

    Press the control (CTRL) key and select messages you wish to delete.

  21. I would like to find a certain transaction/check number/payee/amount.

    • You can search for specific information within the history presented by choosing the Search option.

     

    • There are multiple Search Options from which to choose.

    Find Transaction

    • Click Display; Choose either Display Results or Export to File.

     

    Find Transaction

    • Click the Submit button







































  22. I only see one of my accounts on bill payment. How do I get my other one(s) listed?
    Click on Preferences/Bill Payment. Select the account(s) you wish to add, and click Submit.

  23. I keyed in a transfer a week ago, and it never hit my account. What happened?
    Check the Online Activity menu. If the item’s status is Drafted it was not processed.
  24. I need to change the account/amount/date on a recurring transfer. How do I do that?

    Recurring transfers cannot be changed. Cancel the entire series of recurring transfers and set up a new recurring transfer.

  25. Can I change my username?

    Yes. You can choose any username you desire by calling a customer service representative at 1-800-482-7640.

  26. How do I print transactions?

    1) Sign into Online Banking

    2) Double click the account

    3) Search for specific information within the history presented by choosing the Search option. Choose Range of Dates.

    4) Enter the dates you wish to print. Click the Submit button.

    5) Click the print icon

    Find Transaction

  27. How do I export transactions to Quickbooks or Quicken?

    1) On the left side menu, click History

    2) Select the account from the Account: drop down menu.  In the example below the account ends in 5808. 

    3) Click the Display button.  Choose Export to File. 

    Export Transactions

    4) Choose the format type (xls, csv, Microsoft OFX, Quicken or QuickBooks

    Export Transactions

    5) Save the file. 

    6) Load the transactions according to your financial software. 

  28. How do I add an account to online banking?

    Please send a secure online message to Customer Service asking for the account to be added.

    You can also call a customer service representative at 1-800-482-7640.

  29. Is online banking secure?

    There are a number of ways to keep your account secure.

    -Setup a phishing phrase by going to Security and click the 'Phishing Phrase' tab. The phishing phrase will display on the login screen to reassure you that you are logging into The First State Bank's online banking website.

    -Set account alerts to be notified when balance information is above or below a specified amount.

    -Always sign off after an online banking session to protect the security of your information.

    -Have a strong password that includes letters, numbers, and special characters (!@#$%^&*).