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Frequently Asked Questions

 

Added Security In Online Banking

On your first login after July 20th, 2010, you may be asked to enter a secure access code before gaining access to your account. It is a federal requirement to have a second form of online identification.

The secure access code can be sent via a phone call, text message or email. You can choose which method is best for you at that time. The code will expire after 60 minutes.

You will only be prompted to register your browser once per computer.

This process is fast and makes online banking more secure.

If assistance is required during the activation process, please contact our friendly customer service staff at any of these locations:

Huntington Branch
Online assistance available Monday - Friday 10AM-5PM and until 7PM on Tuesdays and Wednesdays.
304-525-4300

Main Branch
Online assistance available Monday - Friday 9AM-4PM
1-800-482-7640

Teays Valley Branch
Online assistance available Monday - Friday 9AM-4PM
304-757-2250


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